Betmaze — Terms & Conditions UK

1. Scope & Acceptance

These Terms & Conditions (“Terms”) govern your access to and use of the Betmaze website, mobile site and any related services (collectively, the “Services”). By creating an account, using the Services, or clicking “I agree”, you confirm that you have read, understood and agree to be bound by these Terms.

If you do not agree, do not create an account or use the Services.

2. Eligibility & Account Registration

• Age: You must be 18 years or over to gamble. We carry out age verification. Underage gambling is a criminal offence.
• Location: Our UK-facing Services are only available to persons who are physically located in the United Kingdom. You must not use VPNs, proxies or similar to circumvent geo-controls.
• One Account: You may only maintain a single Betmaze account in the UK. Accounts are personal and non-transferable.
• Accurate Information: You agree to provide accurate and complete information and to keep it updated.

3. Verification (KYC), AML & Sanctions

We perform identity, age, affordability and source-of-funds checks in line with UK law and our licence conditions. We may request documents (e.g., photo ID, proof of address, payment method ownership). Until verification is complete:

• we may restrict deposits, gameplay or withdrawals;
• we may suspend the account and/or close it if verification fails or is not completed within required timeframes.

You must not use the Services in breach of applicable AML, CTF or sanctions laws.

4. Responsible Gambling & Safer Gambling Tools

We encourage safer gambling and provide tools such as deposit limits, time-outs, reality checks, product blocking and self-exclusion. You can set or change limits in your account or by contacting support.

If you feel your gambling is becoming problematic, please use our tools and consider seeking help from independent organisations (e.g., GamCare, GambleAware, Gambling Therapy). Self-exclusion requests will be actioned in accordance with our policy.

5. Bonuses, Promotions & Wagering

• Promotions are subject to specific terms (e.g., eligibility, time limits, wagering, max conversion, game weighting). Promotional terms form part of these Terms.
• We may withdraw or amend a promotion where necessary (e.g., error, abuse, regulatory requirement). Fair play rules apply; bonus misuse may result in exclusion from offers, removal of bonus funds and/or account closure.
• Unless stated otherwise, bonuses are limited to one per person, household, IP address, device and payment method.

6. Deposits, Withdrawals & Fees

• Payment Methods: You may only use payment methods registered in your name. We may request proof of ownership.
• Processing: Withdrawal processing times vary by method and verification status. We may split, delay or refuse withdrawals where required by law or our policies.
• Chargebacks/Fraud: We may suspend or close accounts and void bets/wins in cases of suspected fraud, chargebacks or payment disputes.
• Inactive Accounts: Accounts with no logins for 12 months may be deemed inactive; an inactivity fee may apply as stated in our Fees page (if any) and allowed by law.

7. Acceptable Use & Prohibited Activities

You must not:

• use bots, scripts, AI agents or any form of automation;
• collude, match-fix or exploit software errors or pricing mistakes;
• create multiple or duplicate accounts or impersonate others;
• use the Services if you are self-excluded with us or via a national scheme;
• breach intellectual-property rights or upload unlawful content;
• circumvent technical protections (e.g., geo-blocking) or security controls.

8. Suspension, Closure & Forfeiture

We may suspend or close an account and withhold or void transactions where required by law, for regulatory reasons, due to responsible-gambling concerns, verification failure, bonus abuse, fraud, technical or pricing errors, or breach of these Terms.

9. Intellectual Property

All content, trademarks, logos, game software and data made available via the Services are owned by us or our licensors. You obtain no rights to such content except for personal, non-commercial use of the Services in accordance with these Terms.

10. Disclaimers & Limitation of Liability

• We provide the Services on an “as is” basis and do not guarantee uninterrupted, error-free access.
• To the maximum extent permitted by law, we are not liable for indirect or consequential losses, loss of data, profits, goodwill or business opportunities.
• Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be limited.

11. Complaints & ADR (Alternative Dispute Resolution)

If you have a complaint, please contact us using the details below. We aim to resolve complaints promptly and fairly under our internal complaints procedure. If your complaint remains unresolved after our final response, you may escalate the dispute to an approved Alternative Dispute Resolution (ADR) provider. Details of our current ADR provider and the escalation process are available on our help pages or upon request.

12. Privacy, Cookies & Security

Your personal data is processed in accordance with our Privacy Policy and our Cookie Policy. We use technical and organisational measures to protect your data, but no system is completely secure.

13. Governing Law & Jurisdiction

These Terms and your use of the Services are governed by the laws of England and Wales. The courts of England and Wales shall have non-exclusive jurisdiction.

14. Changes to these Terms

We may update these Terms to reflect legal, regulatory or operational changes. Material changes will be communicated via the website and/or email where appropriate. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

15. Contact Details

If you have questions about these Terms, safer gambling, or wish to make a complaint, please contact our customer support:

• Email: support@betmaze.com
• Live Chat: available 24/7 via the Help Centre
• Postal: Betmaze, Customer Support, (Insert UK correspondence address)

16. Operator & Licence Information

Operator: AG Communications Limited (Registration No. C48328), a company incorporated in Malta. AG Communications Limited is owned by Aspire Global Limited (Registration No. C80711).

UK Licence: Licensed and regulated in Great Britain by the Gambling Commission (Account No. 39483). Gambling can be addictive; please play responsibly and visit independent support providers if needed.

This document is intended to set out key contractual terms for UK customers. Product-specific rules (e.g., game rules, betting rules) and promotional terms apply in addition to these Terms.